Refund Policy
Fairness first. We confirm details before you pay. If there’s a real problem, we handle it calmly and fairly.
How refunds are handled
We confirm the exact item and condition with you before payment. If there’s a verified fault within the check period or warranty period we agreed, we’ll review it and choose the best fix: exchange (if available), repair help, store credit, or a refund.
Change-of-mind refunds are usually not possible after purchase. We compare the issue to the original listing, the condition notes, and what was confirmed at the time of sale.
Items that usually cannot be refunded
Some items are basically final sale unless there’s a verified issue that wasn’t disclosed.
Gift cards are final. Accessories opened after sale are usually final. If a product was sold with a clear cosmetic or battery note, that specific note isn’t a refund reason.
How to request help
Message us on WhatsApp (or email) as soon as you notice the issue. Send your name/order details, the product name, and what’s wrong.
A quick photo or short video helps us check faster and tell you the next step.